SHIPPING
Overnight Shipping Rates
Where do we ship?
We ship anywhere in the United States including Alaska and Hawaii. We ship your order overnight via GLS or UPS in California and FedEx or UPS for outside of California.
Inside California*
Weight Shipping Rate
1-10 Pounds $29.99
11-20 Pounds $49.99
21-30 Pounds $79.99
31-40 Pounds $129.99
41-50 Pounds $199.99
50- Up Please call for rates.
*Zip codes beginning with 955, 960 -966 may incur additional shipping charges
Outside California**
Weight Shipping Rate
1-10 Pounds $49.99
11-20 Pounds $79.99
21-30 Pounds $149.99
31-40 Pounds $199.99
41-50 Pounds $299.99
50-Up Please call for rates.
**Alaska and Hawaii beginning at $75
Dry Merchandise items such as T-Shirts, Hats, and Spices will ship at a flat rate of $15 if ordered without seafood, via ground service.”
Shipping Schedule
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Orders placed Monday through Thursday before noon PST. will ship to arrive the next day.
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Orders placed after noon Thursday through Sunday will ship Monday to arrive on Tuesday.
Saturday Delivery
For an additional $25 FedEx surcharge, we can arrange a Saturday FedEx delivery when the order is placed no later than Friday by noon PST. Please add FedEx Saturday Delivery to your CART at CHECKOUT.
Notes
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It may be necessary to delay shipping a day for some items so that we can procure the freshest product possible.
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Non-perishable items will be shipped via FEDEX or UPS GROUND service.
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Due to increased FedEx Hazardous Materials Fee, we are no longer adding dry ice with our frozen shipments. If you wish to add dry ice to your order, please add it to your cart by clicking here.
Non-Perishable
Non-Perishable items will be shipped via FedEx Ground, UPS Ground, or USPS services. Non-Perishable items will be charged $15 for shipping and will not be shipped overnight.
Payment
We accept Visa, Mastercard, American Express, Discover, and PayPal.
Refund Policy
To rectify any problems with your order contact us via email at orders@giovannisfishmarket.com within 48 hours of delivery.
Free Shipping?
Yes! Orders Over $399 ship for free with coupon code: SHIP4FREE
How is my order shipped?
In most cases, your seafood will be vacuum-sealed in one-pound packages so if your order was 5 pounds of Salmon fillet; you would receive (5) one pound packages unless you specify otherwise. Your seafood then goes into one of our custom-size insulated boxes with a sufficient amount of frozen gel packs (or dry ice if added to the cart). This box is then put into a corrugated cardboard box.
Products received will be partially thawed but kept cold enough from the frozen gel packs to be refrozen if desired.
If you have ordered a frozen product that you would like to remain frozen upon arrival, please add dry ice to your cart.
Our shipping team will add a divider inside the insulated box to any order that has both fresh and frozen products to keep the fresh seafood and the frozen seafood separated. Your order will be packaged to withstand a 2-day transit even though we will ship overnight to ensure you receive the freshest products.
When will my order ship?
With the exception of holidays; all orders placed Monday - Thursday before noon will ship that same day for delivery the next day. We do not have delivery options available for Monday or Sunday arrival.
What if my order gets lost or delayed?
We have direct communication with UPS and FedEx if something goes wrong in the transit of your package. In the event, your shipment gets lost or delayed please contact us within 24 hours via email at orders@giovannisfishmarket.com.