SHIPPING INFORMATION

 Shipping Schedule

• Orders placed Monday through Thursday before 12PM PST. will ship same-day to arrive the next day. Orders placed AFTER 12PM will ship the following day according to our schedule.

• Orders placed after 12PM Thursday through Sunday will ship Monday for Tuesday's arrival.
   

Saturday Delivery
For an additional $15 FedEx surcharge, we can arrange a Saturday FedEx delivery when the order is placed no later than Friday by noon PST.  Please select Saturday as your preferred delivery date and a $15 charge will be automatically added to your total.

 

Free Shipping?
Of Course! We offer  FREE SHIPPING  on orders of $249 or more!
**Free shipping is not available for Hawaii and Alaska**
 

How is my order shipped?

In most cases, your seafood will be vacuum-sealed in individual one-pound packages, unless otherwise indicated in the description. Example: If you order 5 pounds of Salmon fillet; you would receive (5) one-pound packages unless you specify otherwise.   Your seafood is then packed into one of our custom-size insulated boxes with a sufficient amount of frozen gel packs (or dry ice if added to the cart).  

If you prefer your frozen product to arrive in a frozen-solid state you must add dry ice to your shopping cart. Although we ship all of our packages overnight, your order will be packaged to withstand a 2-day transit in the event of a shipping delay. 
 
When will my order ship?
With the exception of holidays; all orders placed Monday - Thursday before noon will ship that same day for delivery the next day.  We do not have delivery options available for Monday or Sunday arrival. 
 

What if my order gets lost or delayed?
In the event, your shipment gets lost or delayed please contact us within 24 hours via email at orders@giovannisfishmarket.com. and we will do our best to locate or reroute your package if possible.

Notes

• It may be necessary to delay shipping a day for some items so that we can procure the freshest product possible.  

• Non-perishable items will be shipped via FEDEX or UPS GROUND service.

• Please note:  We do not automatically add dry ice to our frozen shipments.  If you wish to add dry ice to your order, please add it to your cart. Otherwise, your frozen items will be shipped with Gel-Ice and as such may arrive in a non-solid state.
   

Non-Perishable Items 

Non-Perishable items will be shipped via FedEx Ground, UPS Ground, or USPS services. Non-Perishable items will be charged $15 for shipping and will not be shipped overnight. 
 

Payment
We accept Visa, Mastercard, American Express, Discover, and PayPal.

 

Return & Refund Policy

Your satisfaction is 100% guaranteed.

Because our products are perishable food items, returns are only accepted under the following conditions:

• Defective or damaged products: If your order arrives damaged, spoiled, or incorrect, please contact us within 24 hours of delivery with photos and your order number.

• Refund options: We will issue a replacement or refund (including shipping costs) once your claim is verified.

• Non-returnable items: We cannot accept returns for items that have been opened, partially consumed, or not stored properly after delivery.

• Processing time: Approved refunds are issued within 5–7 business days to your original payment method.

To request a return or refund, email us at orders@giovannisfishmarket.com with your order number and issue details.

​

​

*Note on weights

Please note we do our best to cut our portions to 1 pound, however, due to the nature of fish densities and thickness, we employ a margin of error policy to no more than 1/10th of a pound, meaning your steak could weigh as much as 1.1 pound or as little as .9 pound.  this is our "house tolerance policy". When you order 10 fillets for example it is expected that some packages will be slightly over or under usually within a couple of hundredths of a pound. Additionally, we use scales that are certified for trade through the state of California and are exponentially more accurate than a home or bathroom scale.